Frequently Asked Questions

1.   What services does A Full Life Agency provide?
  A Full Life Agency is able to assist with personal care such as getting up in the morning, bathing, dressing, and medication reminders. Other services include meal preparation, companionship, housekeeping/laundry, transportation services, and respite services for those friends and family members who need a break from providing these same services for a loved one.

Lifeline Emergency Response System is available to those who may not need these services but would like some peace of mind that assistance is available when needed. This product connects to a phone line and includes a waterproof button that is worn around the neck or wrist. If ever there is an emergency, push the button and Lifeline will dispatch the appropriate assistance. Lifeline is available 24 hours a day, 365 days a year.

A Full Life Agency also provides an “After Care” program where assistance and transportation is provided from medical appointments or procedures. This program includes:

u    Transporting from an appointment or procedure
 u    Picking up prescriptions
 u    Making a meal
 u    Providing assistance to try to get you comfortable

"After Care" service is available to anyone. It requires little to no advance notice and includes two hours of care with 15 miles or less of traveling distance included. More miles can be added for a minimal per mile fee. There are no age, financial or medical severity requirements for the “After Care” program.

All of these services listed above are available to people of all ages and varying degrees of need on a short-term or long-term basis. We are able to provide from two hours of service each week to 24 hours a day.
 
2.   What is the timeline of events to begin receiving services?
 
The first step to getting your in-home care services started is the assessment process. A caregiver will be assigned to you within 24 hours of approval of services. Approval may include: a signed contract, doctor’s authorization, and/or authorization from your insurance company or Medicaid.
 
3.   What is the assessment process?
 
The assessment includes a visit to your home to evaluate your needs and establish a plan of action as well as a schedule to meet those needs. This assessment is a free service to help determine if in-home care is right for you.
 
4.   How can I be sure that the caregivers are qualified and trustworthy?
 
A Full Life Agency carefully screens applicants by checking references and requiring a State and Federal level criminal history check.

At the Agency, we also provide and require continued education for all employees to guarantee the highest level of quality services.
 
5.   What are my payment options?
 
Payment for services may be determined prior to or at the time of your assessment.
Payment options include:
 
u    Private Pay
You, personally, agree to a schedule and price. You will be invoiced every other week for services provided.
 
u    Medicaid
You must be eligible in order for Medicaid to pay for this service.
 
u    Long-Term Care Insurance
    You may have purchased a policy that will cover in-home care. If you have such a policy, A Full Life Agency will complete the research to determine if it will pay for your services.
 
u    Other
There are other programs that may pay for the services you need. Call us and we will help you research these options.
 
6.   What geographical areas does A Full Life Agency service?
 
A Full Life services the following geographical areas:
 
  Northern Idaho with offices located in Hayden, Kellogg, Sandpoint, and Priest River serving:
u   Benewah County
u   Bonner County
u   Boundary County
u   Kootenai County
u   Shoshone County
 
  Central Idaho/Southeast Washington with an office located in Lewiston serving:
u   Clearwater County, Idaho
u   Idaho County, Idaho
u   Latah County, Idaho
u   Lewis County, Idaho
u   Nez Perce County, Idaho
u   Asotin County, Washington
u   Whitman County, Washington
 
  South Idaho with offices located Boise, Nampa, Payette, Twin Falls, and Burley serving:
u   Ada County
u   Blane County
u   Boise County
u   Canyon County
u   Cassia County
u   Elmore County
u   Gem County
u   Gooding County
u   Jerome County
u   Lincoln County
u   Minidoka County
u   Owyhee County
u   Payette County
u   Twin Falls County
u   Valley County
u   Washington County
 
  Northeastern Nevada with an office located in Elko serving:
u   Elko County
u   Humboldt County
 
  Montana with offices in Libby and Kalispell serving:
u   Flathead County
u   Lake County
u   Lincoln County
u   Mineral County
u   Sanders County
 
7.    Do I have to contact my insurance company myself?
 
No. We will contact your insurance company for you to find out what services qualify.  We will also bill your insurance company for you.
 
8.    Who is eligible for services from A Full Life Agency?
 
Our company will provide services to people of all ages and varying degrees of need.
 
9.    What times are services available?
 

We are available to provide services 24 hours a day, 7 days a week.
 
10.  What is the difference between home care and home health care?
 
  Home care is typically non-medical care such as chore services, transportation services, and personal care services and can include long-term care.

Home health care includes skilled nursing, physical therapy, occupational therapy, and speech therapy. Home healthcare is traditionally short-term care. For more information on home health care services call our sister company, A Full Life Health Care at 208-765-8016.
 
11.   Does A Full Life Agency provide services in assisted living facilities?
 
  Yes, you may contract with A Full Life Agency on a private pay basis to supplement the care given at an assisted living facility.
 
12.   How quickly can we get started?
 
  As soon as you make the call, we will begin working on developing your file by getting approval from your insurance company or Medicaid and/or drawing up a contract. Once approval for payment is received, services can begin within 24 hours.
 
13.   Does A Full Life Agency provide services other than in-home care?
 
  Yes, in addition to personal assistance our agency also provides housekeeping and chore services.

We also have two sister companies under the same ownership, ACES Community Services and A Full Life Health Care.

ACES Community Services provides mental health treatment opportunities through Psychosocial Rehabilitation, Targeted Service Coordination, psychotherapy, psychiatric medication management with nursing services, and group therapy. For more information visit www.aces-id.com.

A Full Life Health Care provides home health services including skilled nursing, physical therapy, and occupation and speech therapy. A Full Life Health Care strives to keep you independent; therefore these services are traditionally short term. You must have a medical doctor’s referral to receive services from A Full Life Health Care. For more information please call 208-765-8016.