Frequently Asked Questions

How often will I receive a bill?

Patient responsibility invoices are sent out either monthly or bimonthly depending on the program. We will inform you at the time of service how often you should expect to receive a bill.

I paid a deposit for my Private Duty Services, why isn’t it applied to my first bill?

The deposit is held as a credit until you have completed services with Addus. Upon completion of services, we will apply the balance to your final bill and refund the difference.

Will Addus bill my insurance?

We are contracted with a number of insurance companies and state agencies and can check coverage for you prior to starting care. Please contact our centralized customer service center at 888.233.8746 and we will be happy to help you determine your level of coverage.

Who do I call if I have a question about my bill?

Contact our centralized reimbursement number at 877-244-5411 and we will be happy to help you.

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